WE HAVE TRAINED & PLACED
THOUSANDS OF PROFESSIONALS

Impetus has an excellent workforce,
that can manage successful business operations

Temporary Staffing

BABATEK INC D/B/A IMPETUS SYSTEMS & CAREERS

QUALITY ASSURANCE STRATEGIES & POLICIES

Quality assurance, or quality control, evaluates and modifies an organization's procedures to make sure they provide the desired results.

Babatek Inc d/b/a Impetus Systems & Careers (“Impetus”), defines quality as the ability to establish ongoing relationships through providing processes and continuously improved services to better satisfy the needs of our customers and our employees. Our goal is to deliver services in accordance with our customers’ requirements and expectations and to provide a work environment that positively contributes to our employees’ well-being. This is our company’s “Win-Win-Win” philosophy.

At Impetus, we believe that for a relationship to be successful, the customer, the employee, and Impetus must all benefit. This philosophy is a critical component of Impetus’ management approach as it ultimately results in cost savings to our clients. It has contributed significantly to our success and longevity with our clients and our employees.

Our proposal demonstrates the benefits of selecting Impetus:

Tested staffing and performance management processes will be used, enabling goals to be met or exceeded. We engage in a continuous organizational assessment that ensures that our management and staff remain current and can improve upon processes through on-the-job training and professional development. This approach ensures low turnover and the recruitment of quality staff.

Staffing resources that include professionals with significant experience. We identify what risks we need to mitigate and immediately focus our attention on innovative solutions for value-added results.

A successful team that utilizes best business practices and processes tailored for each individual company. This ensures that any problems that may arise will be identified early and resolved quickly, thus minimizing any issue that could negatively impact the project.

Demonstrated ability to attract new and retain current employees. Continuous recruiting for qualified staff and pre-qualifying candidates provides a pool of viable personnel to ensure that all staffing will be in place within 30 days or less of contract award.

Impetus follows the below listed essential steps in the implementation of Quality Assurance systems.

Step 1: Identify Organizational Goals

The process of quality assurance starts by defining how employees’ jobs are tied to the company or organizations goals. Employees need to know the organization’s mission, vision, values, how they relate to the company and their role in it. All new employees receive a thorough orientation with regards to the company’s vision, mission, values and goals. Knowing their individual goals and how it relates to the organization’s goals is the first step in the process of quality assurance.

Step 2: Identify Critical Success Factors

The factors that make our organization’s quality assurance system successful are first identified. These factors can be a well-designed production process, great product, technical support, customer support, financial security, or employee satisfaction. We have a list of the primary factors that influence the process of quality assurance in order to continuously and consistently manage those factors.

Step 3: Identify Internal and External Customers

We Identify the key groups of customers that make our quality assurance system work. Knowing these customers and their needs help us develop programs and services for these people.

Step 4: Customer Feedback

Customer feedback is essential in the process of quality assurance. Consistent customer feedback enables our organizations to detect and solve quality problems before it becomes a serious issue. The objective is to receive continuous feedback from our customers to ensure a successful process of quality management.

Step 5: Implement Continuous Improvements

Quality assurance is synonymous with continuous improvement. The results or information gleamed from our organization’s feedback tools are used to make the necessary changes to the quality assurance process. This would entail more leadership development, customer service training, higher levels of staffing, corrections to the services process, changes to the services we deliver, etc.The essential factor is to study the feedback received and use it to continuously improve our organization’s processes in delivering the products and services we sells to our customers.

Step 6: Measure Results

We Measure our results.
Though there may be many reasons for implementing a process of quality assurance, one of our main goals is to ensure our organization meets the needs of our customer. Right from the first moment we make sure that there are measurable goals and everyone involved knows what needs to be achieved. When they are not achieved, we make sure everyone is clear on what required corrective action is necessary to ensure customer assurance and satisfaction.

Impetus enterprise-wide quality assurance strategy is having the following components

  • Well-defined QA team structure that includes individual roles, responsibilities, and measures of success
  • A process for evaluating, rolling-out, and measuring test- and defect-management tools
  • A documented and enforced change management process
  • An articulated release management process
  • A test environment management process
  • A process for managing test data
  • A risk-based testing framework
  • A defect management process and metrics that support Continuous Improvement
  • A documented approach for test automation, performance testing and security testing
  • A roadmap for evolving the QA and Testing Practice

The following are the high-level goals that Impetus’ customers can get from our effective Quality Assurance programs.

  • Increase the speed at which testing is executed
  • Increase the ability with which senior management can monitor and adapt QA/Testing processes
  • Help our organization stay ahead of competitors by delivering services that will be embraced by our target market.

Pls refer to the below Q&As to know more about our Quality Assurance Procedures

Description of internal review procedures that facilitate high-quality standards.

Impetus is committed to using the best practices in the methodologies, tools and processes in every project we are involved in. Impetus continually monitors results from quality control activities to determine whether the work complies with relevant quality standards and at the same time, identifying ways to eliminate unsatisfactory results. Impetus conducts quality assurance reviews throughout the lifecycle of a project. The frequency of the quality assurance reviews will be in part based on customer requirements and the project management reviews. These reviews shall measure quality based on at least these factors, adherence to design flow, project deliverables, weekly status reports, current and coming project costs, manpower forecasts, and project schedule. This approach is aimed at reducing costs attributed to design, improving design reliability, performance, usability, and overall quality.

Our quality system provides the necessary procedures to ensure that deliverables are subject to appropriate review and approval for release. We will apply a graded system of quality control and will follow our quality guidelines while accounting for special client requirements, schedule considerations, and other factors that may affect risk and priority. Each of our deliverable is reviewed by qualified personnel who were not involved as primary authors to ensure rigorous, yet appropriate, measures that may include a technical review, and a management review and approval for release.

Quality Inspection, Surveillance, and Assessment Procedures: Our Program and Project Managers perform assessments on a day-to-day basis, the team performs assessments monthly while reviewing monthly status reports, and they assess the Quality Control Plan (QCP) annually. In addition to identifying and correcting individual instances of noncompliance, the system is designed to provide critical information for implementing systemic corrective actions and fostering continuous quality improvement on a program-wide basis. Our standard quality procedures are:

Continuous Performance Monitoring - Our Program and/or Project Managers monitor day-to-day operations to ensure compliance with established requirements, including those related to quality control and the performance metrics established for the work under their control. Work Product Review - Independent technical and editorial reviewers will assess work products to ensure that the data and procedures are acceptable, the conclusions drawn are supportable, and technical procedures meet acceptable professional standards.

Monthly Program Reviews -The team will review the status of each task with respect to the established performance indicators related to staffing, schedule, budget, and quality of delivery. Surveillance of Management Controls—The Program and/or Project Manager will assess program operations on an annual basis and document the results. These formal assessments/inspections will be scheduled based on mission-critical priorities. These assessments will address the key management controls to determine whether they are in place, being used as intended, and effective in achieving their purpose.

Identification of individuals responsible for ensuring quality control

The Quality Manager who is critical to ensure quality performance will be assigned, whose activities includes. monitoring deliverables, ensuring the highest level of technical quality, compliance with customer desires, and conformance to the contract and SOW. The Task Monitor will also review weekly status reports provided by engineers in order to ensure the objectives and quality standards are being met. The Quality Manager is responsible for internal auditing all branches of the company for compliance with Impetus’ Quality Control Plan. Impetus’ internal corporate quality representative aligns with established standards to oversee internal quality control and contract performance. The representative reports to Impetus’ President and has quality oversight for all contracts. The quality representative participates in contract/program updates and engages frequently with Program and Project Managers to ensure quality standards flow down to contract performance and corrective actions are taken when necessary.

Whether or not subcontractors are used and, if so, the quality control measures used to ensure acceptable subcontractor performance.

Impetus does not use subcontractors to fulfill project requirements usually but we do engage subcontractors on our contracts as necessary based on the project timelines and will leverage our existing relationships with teammates with our network of subject matter experts and technicians to complete the project task. Every subcontractor that supports Impetus is required to participate in orientation to be made aware of our quality standards and performance expectations.

How potential problem areas and solutions are handled

Impetus seeks contracts that are within our core competency, and consequently, we can often anticipate challenges we may encounter. Impetus also implements pre-project and regularly scheduled project meetings to ensure all personnel, contractors, and team members understand their responsibilities for quality control and the consequences of not meeting those responsibilities. We will monitor and enforce quality control on a daily basis. Should an issue arise, we have the duty and obligation to address the issue head-on within Impetus, and with our contractors. Impetus’ team will follow up and communicate with each other and contractors to ensure the resolution of the problem and the satisfaction of our customers. Root cause analysis by the quality assurance team and corrective action, followed by spot inspections to validate resolution. Frequent meetings are conducted with quality assurance, Staffing, services and sales managers present on a daily basis to ensure performance standards are maintained. Impetus identifies the need for corrective and preventive actions on a continual basis during project implementation and through management and technical assessments and document reviews. We will define responsibilities to schedule, perform, document, and ensure the effectiveness of the corrective action based on the problem at hand such as:


• Conduct root-cause analysis to determine quality system weaknesses
• Determine the specific corrective action that is needed to eliminate the problem
• Determine specific and appropriate measures needed to prevent recurrence of the problem
• Assign responsibility for investigating and documenting the situation
• Set a schedule for determining the required corrective actions
• Assign responsibility and schedule for implementing the required corrective actions
• Establish the desired outcome and effectiveness of the corrective action, and then implement
• Verify that the corrective action has eliminated the problem and then document it in a corrective action report.

The procedures for ensuring quality performance when meeting urgent requirements.

Impetus has a commitment to maintaining quality while still meeting urgent requirements. Those requirements that demand immediate attention while still demanding high quality are best handled by those working directly on the project. Impetus is capable of handling such tasks given our depth and breadth of experience, combined with the knowledge of the customer needs. Upon evaluation of the requirements and new urgent needs, we will immediately reprioritize their responsibilities in order to respond to the urgent need. The current staff working on the project will handle short-term urgent needs. While long-term urgent needs will be evaluated and hiring of new staff for temporary or permanent employment will be executed. Impetus maintains an inventory of potential employee resumes, including those willing to work short term and those looking for permanent employment. Impetus is an equal opportunity employer and prides itself on hiring the most qualified applicants. Impetus always adheres to our quality system procedures when new, and even urgent, requirements are identified. If a quick resolution or solution development is required, we engage our corporate staff as reach back to increase the capacity of our technical/functional contract staff. This reach back is leveraged to provide additional oversight of contract quality performance and to ensure redundancy is in place so there is never a single point of failure.

How quality control will be managed when completing multiple projects for multiple agencies simultaneously.

We are responsible for managing project activities, schedules, and deadlines. To effectively manage multiple projects while maintaining high standards of quality we possess skills in time management, communication, delegation, and organization. To effectively manage the quality of services provided for each project, it is essential to forecast and plan manpower, which will be forecasted out to 6 months. The Task Monitor shall also meet and coordinate regularly with employees to determine how and when contracts are being serviced. Company employees involved in one or more projects should immediately inform their Task Monitor when there is a time conflict, priority conflict, or schedule change. The Task Monitor in coordination with the clients can then deal with these concerns, and ensure our dedication to quality is never sacrificed. Impetus places a high value on quality and customer satisfaction and will always pursue these goals. Impetus investment in a corporate quality representative for the company illustrates our commitment to quality across our entire organization and down through our contracts. The quality representative participates in recurring contract reviews with the President and Chief Executive Officer (CEO), and other operations staff. Risk mitigation is discussed, corrective actions are reviewed for efficacy and lessons learned for positive quality standards are shared and implemented as needed. We ensure an effective quality system by designating top-level managers to key quality management responsibilities and holding all staff members accountable for the quality of their work. We will establish lines of authority and communication for all levels of management and staff for our Team, including our subcontractors. Impetus has embedded quality throughout the organization and the contracts it supports through the implementation and management of repeatable and scalable processes based on industry standards.

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